Rail. If you have not told us that you have changed your vehicle you will have to pay the full toll. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. Or you can visit a Merseytravel Centre. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Do I need to attend court? Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. What happens if I need to make more than my planned journeys? Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. There is a restriction to four vehicles for each personal account. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. Easily manage your Mersey Tunnel Fast Tag with this app. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Enter the amount you want to be refunded and click Submit. Please be advised that we may use agencies to verify and confirm your identity and residence. your V5C vehicle registration form showing the vehicle is registered to your address. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. We aim to have normal service resumed as swiftly as possible. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Residents can apply online via our website www.merseytunnels.co.uk. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. I have registered my plate on line and it wont read. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. We are unable to provide a copy of the receipt of this type of payment. You can check how much you spend and keep track of the journeys you have made via our online account management system. There will be an additional charge of 16 for administrative costs if breakdown charges, escort fees or outstanding tolls remain unpaid after 14 days. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). The toll fee will be deducted from your T-FLOW account. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. or With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux You will need a pre-paid toll account and you must not be travelling for business reasons. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. Share Your Details. Please ensure you leave enough credit to cover any journeys that you need to make. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. The loans are still being paid and will not be paid off until 2048. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. No discounts will be given on cash or card payments. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. T-FLOW is available for all vehicle classes and removes the need for cash. Through the Queensway (Birkenhead) Tunnel, they are not allowed between the hours of 6am to 8pm, Monday to Friday, 7am to 8pm on Saturday and 8am to 9pm on Sunday. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. If there is a vehicle immediately in front of you, please do not attempt to follow on the green or amber light relating to that vehicle transaction. T-FLOW account online at merseytunnels.co.uk. We would recommend that you seek independent legal advice on this issue. you are over 65 and receive the highest rate of Attendance Allowance; If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Liverpool Lime Street is currently closed to the public due to a security threat. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. No trains are running from the station. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. I am an existing Fast Tag customer do I have to move to T-FLOW? Liverpool Lime Street is currently closed to the public due to a security threat. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. What if I dont want to register my vehicle for T-FLOW? Due to the elections last year, instead of being a . T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Personal accounts are restricted to a maximum of 4 Users. For further details please email [email protected]. The easiest way to apply for Merseylink membership is online here. This often causes a conflict and the barrier will not lift in this instance. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Misuse of the concession may lead to prosecution. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Both Mersey Tunnels are open 24 hours a day, 364 days a year (on Christmas Day only Kingsway (Wallasey) Tunnel is open). If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. The toll fee will be deducted from your T-FLOW account. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. No trains are running from the station. 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